Terms and Conditions

ABOUT US

Welcome to our website, the items sold on front-row.es are sold directly by FRONT ROW LA RÀPITA, S.L.

PRODUCTS

The products sold on our website are intended only for end customers. We try to be as accurate as possible in our photos and product descriptions, but the actual product may differ slightly from the product represented by the inability to reflect the actual color and details of computer screens.

ORDERS

The ordering process is done by adding items to the basket. To proceed, do as follows:

Click the "add" icon on the product page.

In "my bag" go to the "box".

Fill and review the requested information and proceed with the shipment.

Choose the shipping method.

Fill in the details of the chosen payment method.

Finish by clicking "finish order".

Once you have placed your order, we will send you an email acknowledging the exact details of your order.

Unless we have notified you that we have not accepted your order or your order has been canceled in accordance with the return policy, our acceptance of your order and the termination of the contract between you and us will take place when an email message is received. email confirming the shipment of said order.

PRICES

The prices of the products are shown with the VAT of 21%, which is charged in the countries of the European Community. These products are subject to possible modifications. The price on the product page will be the same as the billing price, but if there is a price error in the requested product, it will be reported as soon as possible and you will be given the option to reconfirm or cancel the order.

PAYMENT

We accept different means of payment when paying: Credit card, PayPal and Bizum. We will use the safest payment method possible, and after payment approval we will send the order. If a payment problem arises, we will contact you immediately via the email address given.

SHIPPING

- Orders over € 60

Free shipping for orders over € 60

Spain delivers in 24-48 H.

- Orders under € 60

Standard shipping:

€ 8.92 Peninsula (except Portugal).

€ 7.17 Catalonia and its borders.

€ 6.20 Tarragona Province.

€ 8.94 Balearic Islands.

Please visit our "Shipping Terms" page for prices and delivery times. We will ship orders via the most convenient transportation, and delivery times are estimated and cannot be guaranteed. For shipping outside the European Community, we will include the documents requested by customs and customers will have to pay taxes and duties, where appropriate, in order to receive the package.

Orders can only be canceled if they have not been shipped. You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your item back.

 

RETURNS

We accept returns within 14 days after the order is shipped. The return of the order to our facilities will be borne by the buyer, who can use the transport company that suits him best. To start the return process, you must send an e-mail to devoluciones@front-row.es indicating the reason for the return. You will then be given a return code. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original container.

Once your return has been received and inspected, we will send you an email to notify you that we have received your item. You will also be notified of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

In the event that the order is rejected by the buyer, the cost of the return to our warehouse will be discounted.

LEGISLATION

These Terms and Conditions are governed by Spanish law. The courts of Spain will have exclusive jurisdiction over any dispute or claim related to these Terms and Conditions

CONTACT US

If you want a little help through the purchase process or to give us your opinion about our service, please call +34 977 740 942 or send an email to atencioncliente@front-row.es.