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RECEPTION AND CONFIRMATION OF ORDER
Once you make the purchase, we will send to the email account that you have provided us, a summary of your order with the assigned reference number, items you have purchased, breakdown of additional costs such as shipping costs or others, if any, such as costs for the use of the selected payment method and information to contact us.
With your order you will receive a paper invoice. corresponding.
SHIPPING COSTS
Shipping costs have the following costs, which you can also see broken down during the purchase process depending on the shipping address.
Peninsula: €4.99
You also have the possibility of picking up your order in our store, saving shipping costs .
Free shipping costs: for shipments to the Peninsula on orders over €60.
PAYMENT METHODS
By credit card: You can use VISA or MASTERCARD credit cards to pay the amount of your purchase in our store.
PayPal: You can also use your Paypal account to make the payment.
Bizum: Pay through bizum in a simple way.
DELIVERY TIME
All shipments will be made through the express courier company. Your order will be shipped from our warehouse within a maximum period of 24 business hours, and you will receive it at the address you indicate to us within a maximum period of 48 business hours from the time of the order. You will receive a text message informing you of the day on which you will receive your order.
During the sales season these deadlines could be delayed by an additional 24 hours.
If you have chosen the store pickup option, you can pick up your order within 24 business hours.
If for any reason we cannot serve you your merchandise within a maximum period of 30 calendar days stipulated by Law 3/2014, we will ask you to tell us if we have a new additional period, except in the event that that item is no longer available or the purchase had been made by a specific period and this has been expressed by the consumer.
In this case you have the right to terminate the contract. You can see how to do it in the CHANGES AND RETURNS / RIGHT OF WITHDRAWAL section.
CHANGES AND RETURNS / RIGHT OF WITHDRAWAL
You can request the exchange or return of any item you have purchased on our website within a maximum period of 14 calendar days from receipt without the need to justify the decision or penalty in the form of costs. added for you.
If you wish to exercise your right of withdrawal, you have a withdrawal form in the MY ACCOUNT section. , from which you can manage it comfortably.
The right of withdrawal may be exercised when the items you wish to return are in good condition, without having been used and has its original packaging and labeling.
Once the right of withdrawal has been exercised, we will refund the amount paid for the items returned with diligence within 14 calendar days. , using the same payment method used to pay for the item.
It is necessary for this deadline to be met, that the items are already in our warehouse or that you prove by means of a delivery note from the transport company that has already sent it.
Partial return of an order is not possible, except in cases as stipulated by the European Commission, in which it is agreed bilaterally by the buyer and FRONT ROW.
The user must assume the cost of returning the goods, unless the return option is in store.</ p>
In Store: You can exchange or return the item you want in any of our stores by presenting the delivery note/ticket that includes your order.</p >
From the Online Store: You can request a total or partial return of your order by accessing the HISTORY AND DETAILS OF MY ORDERS within the section MY ACCOUNT after logging in with your username and password. We access the order by clicking on Data.
Once within the order, select the items to return and the reason for the return.
When you have requested the return, you will be able to check at what point It is located within the section RETURNS OF GOODS.
You must package the items in the same packaging in which you received them or a similar one and include a copy of the return sheet inside the package. return or the original of the order.
Returned items must include a copy of the order form, or if it is missing, a piece of paper indicating your details, the order number order, and if your order was paid by transfer, an account number into which to pay the amount.
By Mail: You can request a total or partial return of your order by sending an email to info@front-row.es.
You must pack the items in the same packaging in which you received them or a similar one and include within the package a copy of the return form or the original of the order.
A courier will pick up the package at the same address where we delivered it, if you want us to come To pick it up at a new address, please indicate it by sending an email to info@front-row.es with the subject “change return address”, and informing us of the new address. You do not need to cover any information on the outside of the package, the courier will carry a printed label.
Returned items must include a copy of the order form, or in your There is a piece of paper missing indicating your details, the order number, and if your order was paid by transfer, an account number into which to pay the amount.
If you want to request an exchange you must send an email to info@front-row.es, in the subject you must put "CHANGE + your order number", you must inform us in the email of the items you want to return and the new ones items you want to order, as soon as we have your new shipment prepared we will call you to manage the shipping/collection and payment/credit in case there is any economic difference.
For changes size, we would appreciate it if you would check stock availability on our website before requesting it.
If you have any questions about the exchange or return process or would like to make any queries, you can contact us at shoponline@front-row.es or by calling +34 977 740 942.
The right of withdrawal does not fit into the Cases of:
Replacement item: If the item is not available, we will be able to offer you a product with similar characteristics without an increase in price. It is your power to accept the new product as if it were the one initially requested or to withdraw from your purchase.
Guarantees: You has a legal guarantee that in the event that the goods delivered are defective or do not meet the specifications indicated in the contract and it is necessary to repair, replace, reduce or refund the price paid, we will find the ideal solution so that you can have the product in optimal conditions. or you can return it if you wish.
Promotional codes: The return of items in orders with a promotional code implies the partial loss of the amount of the code whenever the conditions of its use are broken.
IMAGES
All product images are the property of FRONT ROW.
There may be a slight difference between the color of the image and the actual color of the article due to the quality of the photo.
CONFLICT RESOLUTION
All disputes and claims arising from this document will be resolved by the competent courts and tribunals.