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Do you have questions about your order?

Do you prefer to place your order by phone? For any questions or queries, you can write to shoponline@front-row.es or call +34 608 253 0299 or +34 977 740 942

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product or products related to each Shipping Confirmation within the period indicated on the website, according to the method of selected shipment and, in any case, within a maximum period of 72 hours from the date of the Order Confirmation.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that “delivery” has occurred, or that the order has been “delivered” at the moment in which you, or a third party indicated by you, acquires material possession of the products; which will be accredited by signing receipt of the order at the agreed delivery address.

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods, and will count until the goods are back in our facilities.

To exercise the right of withdrawal, you must notify:

PLAÇA DE CARLES III, 40

43540 TARRAGONA,

by phone 977 740 942,

or by writing to us at shoponline@front-row.es

Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). To comply with the withdrawal period, it is not enough for the communication regarding your exercise of this right to be sent before the corresponding period expires, but the products must be back in our facilities within said period (14 days). ). Noting that return costs will always be borne by the customer.